Wellness Toolbox

Welcome to the Connect Clinical Group FAQ page. Here, we aim to provide you with answers to commonly asked questions about our online therapy Illinois practice and services. If you have any additional questions or need further clarification, please don't hesitate to contact us. Your well-being is our top priority.

Connect Clinical Group, an Illinois telehealth mental health practice, offers diverse teletherapy services for individuals, couples, and families facing mental health challenges. Our providers specialize in working with children, teens, and adults. Check out our Therapist Directory today!

Teletherapy, also known as online therapy or telehealth, offers mental health counseling through video or phone calls. Clients can receive therapy from anywhere for maximum privacy. 

Research shows that teletherapy is as effective as in-person therapy for many, offering convenient access to mental health services while upholding professionalism and confidentiality. Online therapy helps overcome geographical limitations in finding a local therapist.

We offer a wide range of therapy services, including individual therapy, couples therapy, family therapy, and group therapy. Our licensed therapists are trained to address various mental health concerns and provide telehealth sessions to children, teens, and adults. 

Start your search for the perfect therapist by exploring the biographies of our skilled professionals. Easily schedule a teletherapy session through our user-friendly online booking system, choosing the therapist that suits your needs and availability or reach out to our Intake Line: 630-410-9587.  Experience seamless appointment arrangements tailored to your schedule. Find the ideal match for your requirements today!

• Certainly! Before your session, you'll get an automated email reminder containing a secure link. 

• No need for special software—simply click the link to connect with your therapist via video, all from the comfort and safety of your home. 

• You can choose to use your computer's or phone's browser or download the "Simple Practice" app on your smartphone. 

• Both options are completely secure and HIPAA compliant.

• Yes! We accept all major insurance plans, including Medicare. 

If you are uninsured, or do not want to utilize insurance, we offer the following options: 

• Self-pay
• Sliding-scales

Payments can be made to us via debit cards, credit cards, and flexible spending accounts (FSAs). Please visit our Payment Options page for more information and insurance coverage.

Discover the benefits of utilizing these rates:

1. Flexibility in Length of Stay: With self-pay, you have the freedom to decide the duration of your treatment, without interference from an insurance company.

2. Confidentiality Assurance: Your treatment remains strictly confidential between you and your trusted healthcare provider.

3. Transparent Costs: Unlike insurance, our  self-pay rates provide clarity without the complexities of copays, coinsurance, and deductibles.

To explore all your options and make an informed decision, please reach out to our Intake Department. We are here to provide you with upfront costs and helpful comparisons. Contact us at Intake Line: 630-410-9587.

Yes, your privacy is of utmost importance to us. We follow strict confidentiality guidelines and use secure technology to protect your personal and health information. Review our Privacy Policy. 

Rest assured, your privacy is paramount. Our telehealth sessions mirror the confidentiality of in-person therapy, abiding by HIPAA regulations. Our clinicians adhere strictly to confidentiality codes as stipulated by their licensing. Your telehealth session will never be recorded.

Life can be unpredictable, we get it. If you need to reschedule or cancel, please reach out ASAP. To avoid a cancellation charge, give us a heads-up 24 hours in advance. 

You'll receive reminders via text and email 48 hours prior to your appointment. Use the prompts in the reminders or call our intake line at 630-410-9587. We're here to help!

In case of an emergency or crisis, please call 911 or go to your nearest emergency room.  The Crisis Text Line and  988, Suicide Lifeline are additional services that can be utilized 24/7 during a time of crisis. Our services are not suitable for immediate crisis situations.